Find responses to your question :

My Account

How do I create an account?

 Click the My Account link here or at the top left hand side of our site and click the Create an Account button. Fill in all of the required information on the form and click the Create Account button.

 How do I edit my account information?

 Click the My Account link here or at the top left hand side of our site and sign in. On the account welcome screen, select Account Information, Address Book or Account Dashboard to add or modify your account information.

 I forgot my password.

 Click the My Account link here or at the top left hand side of our site and sign in. Click the 'Forgot Your Password?' link next to the Login button and provide the email address associated with your account. Instructions for resetting your password will be emailed to that address.


My Order

How do I place an order?

Click on the Catalog link here or at the top of our site then choose the product categories. Click on the product image if you want to buy the product or see more details. Select your size and quantity, then click on the Add to Cart button. Your shopping cart is displayed at the right hand side of the screen. To place your order, please click on the Checkout button.

Can I place an order if I do not have an account?

No, you cannot place an order if you do not have an account. Please see the section how do I create an account?


Payment information

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

For your convenience, you can order online easily and pay via the following methods:

  • Credit/Debit Card: Online orders are payable on our secured server with Visa & Master Card.
  • Paypal: During checkout, please select the Paypal payment option and you will be redirected to a Paypal page to complete your payment.
  • American Express: Online orders can be paid with American Express card.
  • Amazon Payment: if you choose to pay by Amazon, you willl be directed to "Login" and review the amount to be paid before completing your purchase. 

All payments are processed through a secured server and no one will ever access your payment information.

Shipping information

When will my order be shipped?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account link here or at the top left hand side of our site to track the status of your order. You will receive a shipment confirmation via email when your order has shipped and tracking information.

Our objective is to process and ship your orders the same business day (9:30 am - 6:00 pm, Mon-Fri excludes public holidays in Hong Kong) - for orders received before 2 PM EST. Other orders will ship in the next or T+2 business day (except during peak, stocktake & promotion periods).

Delivery time may vary depending on the postal speed in your location and the shipping option you choose.


How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information and is based on several factors including weight of the items ordered and the shipping method selected.

Please see our shipping policy for additional information.


Do you ship to my country?

To see if we currently ship to your country, add an item to your cart, view the cart and click the Checkout button. On the address entry page, you can view the list of countries we currently ship to. If your country is not in the drop down menu of available countries, unfortunately, we cannot ship to your country at this time.


When will my order be shipped and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping method choices and their prices. We will ship your order shortly after we receive payment from you.

For more info, please check our shipping policy.


Do I have to pay for duties and taxes?

Orders shipping to destinations outside the United States might include duties and taxes. Please consult your local customs office for more details about your country's duties and taxes. We are not responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.

VENUM will not in any case:

- Be responsible for these related costs.

- Refund a customer that would have refused to pay for these related costs.

Customs duties and all associated taxes and costs are exclusively at Customers’ charge. These charges will have to be paid by the Customer to the shipping company or the local customs authority, upon arrival/receipt of the goods. 


Return a product

Please click here to see our return policy.